A. We require your credit card information to complete your reservation. Even though you wish to pay by cash or check, we still need the credit card information to hold the rental equipment and/or talent(s) for you.
Q. What will happen next after I make an online reservation?
A. Our sales representative will contact you. Please have your credit card ready. She/he will ask your credit card information to complete your reservation.
Q. When do I need to make a reservation?
A. There is no time limit to make your reservation, but please give us a call as soon as possible especially during the high season (October to December)
Q. When and how do I make a payment?
A. Normally, we charge the fees on credit card, and the final payment will be made the day before your rental. If you wish to pay by cash or check, we still need to authorize the total amount of your reservation on your credit card.
Q. Do I need to pay deposit?
A. No, you don’t need to pay deposit. Instead, we need your credit card information to hold the equipment and/or talent for you. The final payment will be made the day before your rental.
We have cancelation policy, so please click here
Q. How long can I keep the rental equipments?
A. You can keep the machine overnight. You can extend your rental for an additional charge.
Q. Can I rent the equipment by the hour?
A. No, we do not rent the machine by the hour.
Q. How far do you deliver, set up & pick up?
A. Our regular delivery is within NYC but we also deliver everywhere within 50 miles from our NYC office. Please note there is an additional fee for outside of NYC delivery.
Q. Do you deliver, set up & pick up the equipment on the weekend (Saturday & Sunday)?
A. Yes, we do!
Q. What is the time range of delivery, set up & pick up?
A. Our regular delivery time is between 11A.M. – 11 P.M. depending on distance from our office. If you wish out of delivery hour, we will charge additional $50.
Q. How many people do I need for store pick up?
A. If you are driving for pick up, you might want to bring one more person to stay in a car so that you won’t get a parking ticket. As for carrying the equipment, we will help you to load in to your car/taxi.
Q. Can other people receive or pick up the equipment, on behalf of myself?
A. Yes, we require their photo IDs when they come to pick up the equipment.
Q. I want to see the machine before making a reservation
A. You can always visit our office to see the equipment. Please call us before your visit.
Q. What is the cancelation policy?
Q. Do you offer a refund?
A. Generally, there is no refund after we complete the payment process. In case of a technical problem, we usually offer a store credit.
A. Available in English, Spanish, Japanese, Chinese.
Q. How often do you update English songs?
A. We update English songs monthly.
Q. Is it easy to operate the karaoke machine?
A. Yes, it is very simple and easy. We will teach you how to use the machine. We also provide a user’s guide.
Q. Can I hook up the karaoke machine to our TV?
A. Yes, our karaoke machine has RCA, VGA or HDMI outputs. Please let us know which cable your monitor/TV supports so we can provide the right cable.
Q. Can I hook up the karaoke machine to our sound system?
A. Yes, our karaoke machine has RCA outputs.
Q. How big is all the equipment?
A. The equipment can be separated into three pieces; a speaker (25”x20”x19”), a box containing karaoke player and amplifier (11”x20”x19”), and a 17” monitor. The total dimension of equipment is approximately 51”x20”x19. For store pick up, full sized vehicles are preferred. Also taxis can accommodate the equipment.
Q. What if I have techinical problem?
A. It is highly recommended to test out the equipment and notify us of any problems during our regular business hours: Monday – Friday 11 A.M. – 7 P.M.
Q. How many microphones can be used at a time?
A. Using two microphones at a time is recommended, whether you are using wireless microphones or wired microphones. Using more than two microphones might cause feedback or a howling sound.